Refund Policy

1. Overview

This Refund Policy applies to payments made for BrainBox Ecom Lab mentorship and related services. Because the scope of each engagement is confirmed individually after application, refund eligibility depends on the specific agreement made with you at enrollment — this page describes the general principles that apply across all engagements.

2. Nature of the Services

Mentorship, strategy guidance, and store-build work are time-and-labor-based services delivered directly to you. Because work typically begins shortly after enrollment and involves real time from mentors and staff, refunds are handled differently than a standard retail return.

3. Refund Eligibility

Refund requests are evaluated based on:

• Before work begins: If no mentorship sessions have taken place and no build work has started, a full refund request submitted within 7 days of payment will generally be honored.
• After work has started: Once mentorship sessions have been delivered or store-build work is underway, payments become non-refundable for the portion of work already completed or scheduled, reflecting time and resources already committed.
• Non-refundable costs: Any third-party costs paid on your behalf or by you directly — including ad spend, Shopify subscription fees, app fees, or domain/hosting costs — are never refundable through BrainBox, as these are paid to third parties outside our control.

4. How to Request a Refund

To request a refund, contact us through the contact page with your name, the email used at enrollment, and the reason for your request. We aim to respond to all refund requests within 5 business days.

5. No Guarantee of Business Results

Refunds are not issued on the basis of business results (e.g. sales volume, ad performance, or profitability), as these depend on factors outside BrainBox's control, including your own execution, market conditions, and third-party platform behavior. This is addressed in full in our Terms of Service.

6. Chargebacks

We ask that you contact us directly before filing a chargeback with your bank or payment provider — most concerns can be resolved faster this way. Filing a chargeback for services already delivered may result in suspension of ongoing support while the dispute is resolved.

7. Processing Time

Approved refunds are processed back to the original payment method within 10 business days of approval. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

8. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be reflected by an updated "Last updated" date on this page.

9. Contact

Questions about this policy can be directed to us via the contact page.